Grievance Redressal Policy

Grievance Redressal Policy which specifies the purpose and time frame of the resolution policy along with the E-visionaries marketing pvt ltd grievance redressal process to the seller, customer, franchisee employees.

Complaints will be dealt with highly confidentially and covering the customer’s sensitivities. Complaints will be discussed and resolved as far as possible using all supervisory practices without any external intervention.

The Consumer Protection (Direct Selling) Rules, 2021, Consumer Protection Act, 2019 and Information Technology (Reasonable Security Practices and procedures and sensitive personal data or information) Rules, 2011 and other applicable laws.

The company has appointed a grievance redressal officer for redressal of grievances. Which will hear the complaint and redress the complaint.

The Grievance Redressal Officer will report to the Nodal Officer and the Nodal Officer will report quarterly to the Company.

Corrective action will be taken if the investigation finds that this grievance redressal policy has been misused and brought in false complaints and if deemed appropriate, legal action will also be taken.

The way to complain

 

 

Consumer Customer care

Direct seller Grievance redressal officer

Employee Direct seller

General public registered office/ corporate office

 

If the complainant is not satisfied with the redressal, the complaint should be made to the Nodal Officer which will be resolved within the next 30 days. However, if you are not satisfied with the redressal of the Nodal Officer, the Company Board will investigate and resolve the matter within the next 15 days.

Grievance redressal officer

Name of the member

 

 

 

e-mail

 

Contact number

 

 

NODAL OFFICER

 

Contact number

 

email

 

 

Registered address

 

 

website

 

 

If the complaint is not resolved within 30 days, the complaint will be forwarded to the Company Board giving proper reasons. In some cases, if the plaintiff does not respond within 10 days of the redressal of the complaint, the complaint will be considered closed.

 

Types of grievance

Product related

Refund regarding

Quality related

Sale related

Delivery related

Any other related

Payment related

Working environment

Website issue

Service related

Customer care issue

Commission related

Grievance related with personal data info.

Sensitive personal info.

 

· Received feedback and feed forward from the complainant

 

· Require rating in numbers (1 to 10 points)

If this policy may change in the future, keep visiting the company’s website periodically for new information.

NOTICE

This is to notify all concerned, as well as general public, that M/s E-visionaries marketing pvt ltd., Is the business of marketing of proprietary multi products and is entitled to the trademark. E-visionaries marketing pvt ltd.

Company has channelized its marketing and distribution of the products through its distribution of the product through its distributors in India not through e-commerce channels.

All concerned/public in general are hear by advice and cautioned not to be lured by any such dishonest persons who solicit, Not allowing the consumer enough time to read an agreements, ask questions or get advice, forcing a person to sign a blank or one side contract, using high pressure tactics, not properly explaining the conditions of a contract to a persons who does not speak English or has a learning disability, wrongly accepting payment for goods or services, false representations about employment and business activities, bait advertising, offering rebates, prizes and other free items without providing them, unfounded predictions and promises, fake review and fake testimonials. It’s the also against the law for businesses to make false claims or misleading representations about company’s goods or services. This means business is not allowed to make statements that are incorrect or likely to create a false impression. Any manner in respect of any company’s products with the tampered labels or otherwise in any manner, which is punishable by law. Please not that company is not in any responsible and/or liable for the action of either the wrongdoers and/or their victim in any manner, whatsoever, at any time. Despite the above communication, if anyone is founded to be carrying on any such unethical business practices with regard to E-visionaries marketing pvt ltd. Products and plan, company shall take term action against such wrongdoers, as per law.

DISCLAIMER

General public is informed before doing business with our company that our company does not do any kind of financial investment or any investment scheme or chit fund venture etc.  Our company does not charge any amount for registration or collection.  Any registration/joining fee to become a distributor of the company and a unique business ID/password is provided free of cost to the person who wants to become a customer of the company. Further, customer after getting his/her ID password details can buy any product as per his/her wish which will be available on our website and can also become a distributor of the company.  It is hereby further informed that our company is engaged in the business of direct selling through its direct sellers and other business activities as mentioned in the object clause of the memorandum of association of the company.  We are also involved in marketing or selling goods directly to end consumers at or below MRP.  We also declare that we do not make any guarantee or promise regarding any revenue arising from the purchase of the product by the concerned customer through the company or its direct sellers.  However, a direct distributor will be eligible for sales incentives based on the volume of business done by him/her as per the terms and conditions of the company and our company follows the guidelines issued by the government. The information contained in our brochure or website is for general information purpose only and our company does not take responsibility for any false promise/representation/commitment/inducement etc. made by any direct seller on behalf of the company. This information is provided by E-visionaries marketing private limited.

DECLARATION

SAVAN P PATEL Director of the E-visionaries Marketing Private Limited declare that we are compliant with the following:

 (a) We are not involved in any Pyramid Scheme, as defined in Rule 3(1) (1) of the Consumer

Protection (Direct Selling) Rules 2021. 

(b) We are not involved in any money circulation scheme, as defined in Rule 3(1) (f) of the

Consumer Protection (Direct Selling) Rules 2021.

(c) We are compliant with all the provisions of the Consumer Protection (Direct Selling) Rules 2021 issued by the Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution.

 Our business model is built on product recommendations of individual customer service and company’s Distributors. It is a business of another person where our e-visionary distributor considers its customer by providing high quality service and explaining the characteristics, benefits and use of the products. Therefore our e-visionary distributors do not sell retail stores or online products. In direct selling, the direct seller earns money by selling good quality products and/or services and there is no provision that the direct seller gest remuneration or incentives for recruiting/enrolling new customers the cost to get started as a direct seller is zero. 

Pyramid/Ponzi scheme is a multi-level network of investors in a scheme organized with the objective of obtaining any benefit, directly or indirectly, as a result of the registration, action or performance of additional investors in the scheme more investors are designed to register investor. Investor who register more investors rank higher and Registration investor go lower, thus, with continuous registration, they form a multi-level network of investors. Such Ponzi schemes have no legal recognition in the eyes of the law.

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